• Chamber Member Relations Manager

    Posted: 02/14/2022

    As part of the Pflugerville Chamber staff, you have an incredible opportunity to work for a growing, fast-paced, and engaging non-profit membership association. As program manager, you’ll create new programs to keep our members involved, maintain the excellent programs we already have, and help promote tourism in Pflugerville. You’ll meet a lot of people, so it’s important to note that you’re our brand ambassador, making customer service always a top priority. We strive to provide value to all our members and visitors and expect our staff to produce nothing but the best in their work product and personal skills.
     
    The right person for this job is a driven, highly motivated individual who can manage a variety of activities, develop new ones, and foster member engagement and volunteer participation. You’ll assist the CEO in establishing action plans which support the mission and are consistent with organizational goals.

    We need someone who can think ahead to avoid disasters, so attention to detail is vital. The perfect candidate will be able to discern work priorities, problem solve, meet deadlines, manage multiple projects, and stay on budget. 


    We work quickly and sometimes navigate unexpected changes on a small budget, so you  must be a team-player with a great sense of humor. We value professionalism, a strong work ethic, and honesty.

    This is a part-time position with a minimum of 20 hours/maximum of 40 hours per week. Hours will be dependent on projects and responsibilities with some flexibility to work from home.

    Think you’re the person we need on our team? Here’s the fine print with more details.

    Qualifications:

    • Independent, self-starter with excellent problem-solving, organizational, and analytical skills
    • Proactive problem-solving skills – Solve difficult problems by examining all sources for answers and look beyond the obvious to perceive potential problems.
    • Knowledge of businesses and business leaders in the Pflugerville area. 
    • Basic sales knowledge.
    • Demonstrate effective communication and coordination abilities with diverse personalities.
    • Knowledge of the purpose and philosophy of Chambers of Commerce and Visitors Centers.
    • Computer software skill (Word, Excel, Power Point, etc.)     
    • Social Media software skills (Facebook, Instagram, Twitter, LinkedIn) 
    • Easily adapt to varying situations with professionalism and respect for others.   
    • Ability to multi-task.
    • Maintain strict confidential information acquired in this position.  
    • Practice exceptional customer service and teamwork at all times.

    Responsibilities Required:

    • Oversee the day-to-day activities of our membership including billing. Utilize our software system to the fullest extent to streamline the process and become more efficient.
    • Enter and maintain all member data in the Customer Relations Management system (ChamberMaster).
    • Recruit new members and help them maximize their member benefits so they remain members for years to come.
    • Manage current members to ensure they are utilizing their benefits package.
    • Maintain the financial records of our membership by processing membership payments and billing. Prepare monthly financial reports that pertain to our membership accounts.
    • Answer calls, emails and any inquiries regarding Chamber membership, events, or programs. Meet with prospective new members. Coordinate personal contact with new and existing members on a regular basis
    • Plan meetings and work closely with committee chairs. Currently this position manages two committees.
    • Coordinate ribbon cuttings. Work with new members to schedule. Once scheduled update the website, communicate with Chamber Ambassadors and post on social media.
    • Coordinate New Member Orientation. Plan all logistics.
    • Participate in continuous improvement efforts relating to member satisfaction and engagement.
    • Work within the budget given on each project and develop budget proposals during the budgeting process each year.
    • Update sections of the newsletter relevant to your role – New members, ribbon cuttings, etc.
    • Annual Events - Assist in planning the annual Pfamily Pfestival and Expo and Awards Banquet, as needed. This will involve sponsorship sales and member benefit tracking.
    • Develop and lead efforts to meet the requirements needed for accreditation with the U.S. Chamber of Commerce.
    • Assist the President in preparing reports for board meetings that are relevant to your role. (Membership reports)
    • Exhibit excellent communication skills, including writing, proofreading, and public speaking. With a remote working environment, communication is necessary. 
    • Take the initiative to get things done, with minimal supervision. You will not be working your full hours in the office each week and will be expected to complete your work without continual supervision.
    • Update the Chamber website, as needed.
    • Organize office operations, procedures, and policies. Provide administrative support in the office, as needed.
    • Run errands, including deliveries and purchases, as required with use of personal vehicle.
    • Some lifting and carrying.
    • Other duties as assigned.
    COVID Protocols:
                Employees are required to take a rapid test while working in the office. These tests are provided by the Chamber at no cost to the employees. Masks are to be worn while moving around the office space but can be removed while sitting at your own desk. We expect employees self-monitor as well and act responsibly to reduce the risk of spreading covid to others. (Covid protocols are subject to change at any time during this pandemic. We continually monitor local health guidance in making our decision)

    Education/Experience:
    Bachelor’s degree preferred, preferably in related field.

    How to Apply:
    Please send your resume to info@pfchamber.com and tell us why you're interested in the job.

    Download a printable version of the job description here.





     

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